Logistics
From the Warehouse to Your Door
Simple rules: fast dispatch, tracked delivery, free shipping on the two larger packs, and a desk that answers when a box goes wandering.
Dispatch and transit
JellyBoost orders placed before 2:00pm Central on a business day leave the Huntsville warehouse the same day; everything else ships the next business day. US transit runs 3 to 6 business days by tracked carrier, with most of the Southeast seeing the early end of that window. Alaska, Hawaii, and US territories add 3 to 5 days.
What shipping costs
Free on the 3-bottle and 6-bottle packs. The 2-bottle starter carries a flat $9.99, which is the actual carrier cost, not a margin line. There are no handling fees, surcharges, or subscription traps anywhere on this portal; the number on the packs page is the number on your card.
Tracking your box
The tracking link lands in your inbox within 24 hours of dispatch. No movement for 48 hours, or a status that worries you? Write to orders@ejellyboost.com with your order number and the desk chases the carrier so you do not have to.
Wrong address, lost, or damaged
Caught a typo in the address? Email within 12 hours and we can usually correct it before dispatch. Boxes confirmed lost by the carrier are reshipped at our cost, once, no interrogation. Bottles that arrive damaged are replaced on receipt of a photo; do not bin the packaging until support confirms, since carriers want evidence.
Returns
Returns fall under the 60-day promise: email first for the authorization and address, then send the bottles back. Return postage is yours; everything else is refunded per the refund policy. Verification questions on arrival belong on the batch-check page, and everything else starts at the JellyBoost official website home.